Shipping

*Black Friday sale items are eligible for exchange or store credit only.

The Netherlands

Europe & UK

United States

*Important: PostNL may mark items as “delivered” while in transit. Actual delivery typically occurs within a few days after this status.

Rest of World

Varies by destination

Delivery time: 5-15 business days

Our delivery time starts from the moment an order is accepted and includes two working days period where your items will be processed and dispatched by our warehouse twice a week on Monday, Wednesday and Friday. In case of restocking, this may take longer and our staff will send you a notification of delay via email. You will be provided with tracking details as soon as your order has been shipped. Parcels can be delivered to your home or work address. If an item in your order isn’t immediately available in our warehouse, then please allow 1 to 2 weeks for your purchase to be processed. Your order may be processed in multiple shipments, in which case you will be notified with the tracking number when each shipment occurs. Please note that delivery times will vary dependent upon the receiving country & customs clearance times. We don’t give refunds on sale items or items that have been used and worn for photoshoots. Sale items are final sale.

What to do if you’re having issues with your delivery?

It is the responsibility of the customer to track their package and monitor its status. If you fail to do so, the package will be returned to our warehouse and an additional shipping fee will be charged to send the order back out. 

Shipping costs

Shipping costs will be calculated at checkout.

Please note

The five is not responsible for any customs duties & taxes incurred within your receiving country. Any delivery date or time specified by us is a best estimate only. We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery or error of shipping agents. In the event that the package is not received or lost in transit, The Five Studio will not be liable. By placing your order you agree to these Terms & Conditions and our Refund Policy. For any further information please contact info@thefive.nl.

Returns policy

You may give notice of your wish to return or exchange any item within 14 days after receiving your purchase for any reason, unworn in its original state and with all labels attached. After giving notice you have 14 days to return your item to us.

Fine print

Returned items must be unworn, unused, unwashed and unaltered with all original tags attached. Items that have been used for photoshoots or have been worn for other (commercial) purposes cannot be returned. The customer is responsible for the cost of returning items to us in original condition. All items are quality controlled and checked for any faults before they are dispatched to customers. Returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer.

Return costs

The customer is responsible for the cost of returning items. If any import duties are charged for your returning item, we will deduct this from the amount to be refunded. For exchanges you pay return shipping, we cover shipping your replacement item.

How to return

You can return items from your order within 14 days after receiving your order. All items must be returned unworn in it’s original condition and packaging. Please include your name and order number to you return. If you wish to exchange an item, contact customercare@thefive.nl to get an exchange in order. You pay return shipping, we cover shipping your replacement item.

Return address

Pakkettenfabriek t.a.v. The Five Studio
Alkemadelaan 4
2371 EX Roelofarendsveen
The Netherlands

*Please include your name and order number to your return.

Faulty items

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect please immediately contact us at customercare@thefive.nl; email us a brief description and a photo or two showing the defect/fault. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 30 days of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Incorrect items

If you have received an item different to the one you ordered, please contact customercare@thefive.nl.

Exchange

If you wish to exchange an item, contact customercare@thefive.nl to get a return in order. Secondly you have to purchase the item you want instead in our webshop.

Archive Sale

Archive sale items are final sale.

Receiving a refund

Your refund will be credited to the original debit card, credit card or paypal account. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between card issuers and unfortunately we are unable to influence this.

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