Shipping
Our delivery time starts from the moment an order is accepted and includes two working days period where your items will be processed and dispatched by our warehouse twice a week on Tuesday and Friday. In case of re`stocking, this may take longer and our staff will send you a notification of delay via email. You will be provided with tracking details as soon as your order has been shipped. Parcels can be delivered to your home or work address. If an item in your order isn’t immediately available in our warehouse, then please allow 1 to 2 weeks for your purchase to be processed. Your order may be processed in multiple shipments, in which case you will be notified with the tracking number when each shipment occurs. Please note that delivery times will vary dependent upon the receiving country & customs clearance times. We don’t give refunds on items that have been used and worn for photoshoots. Sale items are final sale and can not be returned.
What to do if you’re having issues with your delivery?
It is the responsibility of the customer to track their package and monitor its status. If you fail to do so, the package will be returned to our warehouse and an additional shipping fee will be charged to send the order back out.
Please note
The five is not responsible for any customs duties & taxes incurred within your receiving country. Any delivery date or time specified by us is a best estimate only. We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery or error of shipping agents. In the event that the package is not received or lost in transit, The Five Studio will not be liable. By placing your order you agree to these Terms & Conditions and our Refund Policy. For any further information please contact info@thefive.nl.
Returns policy
By agreeing to our terms and conditions you agree to our returns policy.
Pre-order policy
We have made it possible for you to place a pre-order on some of our signature styles. These orders will be handmade especially for you in our atelier in Amsterdam. This way we can adjust our production process to our customers needs. Doing so will help us limit our carbon footprint and waste that comes with over-production. Because shipping times for these orders take a little bit longer than you would usually expect from us we offer a complimentary 20% discount on your pre-order. You have 48 hours to cancel your pre-order after placing your order. After that you can exchange your cancellation or item for store-credit, because pre-order items are handmade to order especially for you. Help us be more sustainable! Please don’t hesitate to contact us at customercare@thefive.nl if you have questions about your backorder.